Of that, the employee’s contributions in 2021 can’t exceed 19,500. Multiple times, Gusto could have saved this relationship, but I don't think I was ever able to reach someone who cared enough. An employer’s 401 (k) matching contributions and an employee’s contributions combined can’t exceed 100 percent of the employee’s compensation or 58,000, whichever is less. We are taking both of our companies to another provider. In a nutshell, if you have more than 30 employees in multiple states/locations, look at other options. However, when we do, it has become increasingly difficult to get the help we need. Between the two companies I own, we hardly ever need the support team. Once we grew to having multiple locations, things fell apart fast. CONSĪs our company began to grow, we started to notice limitations in the platform. The only catch is assessing if your company is too large for Gusto's abilities. We use Gusto for health benefits, 401k, PTO, and time tracking - all work relatively fine. Also, the price is hard to beat for all the features. By contrast, Human Interest 401(k) rates 4.2/5 stars with 953 reviews. I constantly see updates and enhancements throughout the system that are beneficial and useful. Gusto rates 4.4/5 stars with 1,225 reviews. Our team members with limited tech skills can navigate the system with ease.
Gusto is likely the easiest platform to learn and use. However, if you need more granular permissions for leadership, quick/dedicated support, look elsewhere. If you are a small office with 1- 30 employees, I think Gusto could be a great option. Customer support wouldn't even allow me to speak to a manager about the situation so I could provide feedback for future customers. There was no way to expedite this (bank wire, etc.) so I ended up driving several hours to delivery paper checks to our teams. This means our valued staff were paid late. However, the system locks you out without the chance to run payroll until the payment is cleared - we couldn't even run paper checks. This caused an insufficient funds matter, which was totally our fault. The worst issue we faced was based on an honest error our company made: One of our new hires mistakenly ran payroll for a new location prior to the account being funded.
401K GUSTO PRICING SOFTWARE
Their software does not fully support multiple locations (must use DEPARTMENTS), which presents problems across the company. No luck - I spoke to people in sales, but never heard back. After a major payroll issue in May 2023, I remained calm and even inquired about upgrading our plan so that we could get better quality support and avoid future issues. That said, I am so disappointed that we don't have better support. We absolutely love the services (overall) and due to their great platform (and price), we have remained patient with some of the shortcomings.
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